Refund policy

Returns & Exchanges Policy

We want you to love your gear and actually use it outside — that’s the whole point. If something isn’t quite right, here’s how returns work at The Outside Society.

Return Eligibility (All Returns)

To be eligible for a return or exchange, items must be:

  • Unused, unworn, and in original condition

  • Tags attached

  • Free of dirt, wear, or “just one hike” energy
    (If it’s been on an adventure, it’s officially yours.)

Online Returns

  • Returns must be requested within 20 days of delivery

  • Once approved, items must be shipped back within 10 days

  • Refunds are issued after we receive and inspect the item

  • Return shipping is the responsibility of the customer
    (unless we made a mistake — then we’ll fix it fast and make it right)

Refunds will be issued to the original form of payment or store credit.

In-Store Returns & Exchanges

  • Items may be returned or exchanged within 30 days of purchase

  • Refunds go back to the original payment method or store credit

  • Cash purchases are refunded as store credit only

Items We Can’t Take Back

Unfortunately, we cannot accept returns on:

  • Final sale items

  • Gift cards

  • Used gear (yes, even if it was “barely used”)

  • Perishable goods (food, plants, etc.)

  • Custom or special-order items

  • Personal care products

  • Hazardous or flammable materials

If you’re unsure about a specific item, just ask — we’re happy to help.

A Note on Larger Returns (Please Read )

We totally get ordering multiple sizes to find the right fit — that’s normal.

That said, returning three or more apparel or footwear items from the same order ties up a lot of inventory for a small mountain shop like ours.

Because of that:

  • A 10% restocking fee may apply to larger returns

  • Returns of items $500 and up may be subject to a 15% restocking fee

Want to avoid the fee?
Choose store credit or an exchange, and we’ll happily waive it.

Restocking fees never apply to defective items or our mistakes.

Damages, Defects & Order Issues

Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Exchanges

The fastest way to get what you want is to:

  1. Return the original item

  2. Once the return is approved, place a new order for the correct item

How to Start an Online Return

  1. Log in to your account from the store menu or Returns page

  2. Enter your email and use the 6-digit verification code sent to you

  3. Select the order and items you wish to return

  4. Choose a return reason and add a note

  5. Submit your request

If approved and shipping is required, you’ll receive return instructions and a shipping label via email. Refunds are issued less shipping costs once the return is received and inspected.

Refund Timing

  • Approved refunds are processed within 10 business days

  • Banks and credit card companies may take additional time to post the refund

  • If it’s been more than 15 business days since approval, please contact us

Questions?

We’re always here to help.
📧 TOSFreeStyler@theoutsidesociety.com

Thanks for supporting a small, independent mountain shop — we truly appreciate you. 🏔️