James Brand The Elko

Shipping Policy
Thank you for shopping with The Outside Society! We are committed to delivering your orders efficiently, even from our mountain location. Please review our shipping policy below.

1. Processing Time

• Orders are typically processed within 2-4 business days.
• Processing times may be longer during peak seasons, holidays, or due to unforeseen delays.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

Economy Shipping $9 - 5–10 business days

Standard Shipping $18 - 3–5 business days

Priority Shipping $45 - 1–3 business days

Overnight Shipping$75 - 1 business day

Free Economy Shipping Policy:

As a small family business, we are not able offer both free shipping and promotional discounts. Free shipping applies to full-price orders only. Excludes sale items and promotional discount codes.

Oversized & Heavy weight Items might have a surcharge*

*Oversized items = ski jackets, winter boots, large backpacks, or other bulky products

*Heavy weight cooking items are treated seperately, and pricing is reflected in the cart. 

Note: Delivery times may vary due to carrier delays or weather conditions, especially in rural areas.

3. Shipping Carriers

We use reputable carriers such as USPS, UPS, and FedEx. However, certain remote areas may have limited delivery services, which could extend delivery times.

4. Shipping Restrictions

• We currently ship only within United States.
• Some oversized or hazardous items may have special shipping requirements or additional fees.
• We do not ship to P.O. Boxes—please provide a physical address when possible.

5. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

6. Delayed or Lost Shipments

• If your order is delayed beyond the estimated timeframe, please contact us at TOSFreeStyler@theoutsidesoicety.com.
• If your package is marked as "delivered" but you haven’t received it, please check with neighbors or your local carrier before reaching out.

7. Returns Due to Failed Delivery

• If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you for reshipment options (additional charges may apply).

8. International Shipping

• Duties, taxes, and customs fees are the responsibility of the customer.
• Delivery times for international orders vary significantly based on location and customs processing.

9. Contact Us

If you have any questions about our shipping policy, please reach out to us at:
Email: TOSFreeStyler@theoutsidesociety.com
Phone: 970-340-4717

Thank you for supporting our small family business! We appreciate your patience and understanding.